Frequently Asked Questions

Barefoot footwear, also known as eco-friendly footwear, is designed to mimic the feeling of walking barefoot . It features a thin, flexible, and flat sole (zero drop), a wide toe box to give your toes the space they need, and a soft upper without heel counters. Unlike conventional footwear, barefoot shoes allow for natural foot movement, promoting a much healthier and more natural gait. You can read more about barefoot footwear on our blog.

Barefoot footwear offers numerous health benefits for your feet and overall well-being. It improves posture and body alignment, strengthens foot muscles, enhances proprioception (leading to better balance and coordination), prevents deformities such as bunions and overlapping toes, and reduces impact on joints like the knees, hips, and spine while walking. You can find more detailed information on our blog .

Barefoot footwear is ideal for people seeking a greater connection with the ground, improved posture, stronger foot muscles, prevention of foot deformities, and a more natural walking or running motion . The barefoot footwear should be worn from the first steps and throughout life; your feet need shoes with enough space, shoes that adapt to all their movements. During childhood, it is vital to use barefoot footwear for healthy, natural growth and development. Barefoot footwear is for all ages; it's for anyone who wants to take care of their foot health.

If you've never gone barefoot before and aren't used to walking barefoot on different surfaces, a gradual transition is recommended . For a safe barefoot transition, start by wearing them for short periods and gradually increase the time so your feet, muscles, and tendons can adapt without discomfort. Some people don't need to make a transition, while others do. A good tip to get started is to walk barefoot a lot on different outdoor and indoor terrains.

Choosing the right size is key to fully enjoying the barefoot experience. In our SIZE GUIDE, we show you step-by-step how to accurately measure your feet, interpret our size chart, and find the model that suits your unique gait. Whether it's your first pair of SHUU Barefoot shoes or you're already a fan, here you'll find all the information you need to shop with confidence and ease.

In our store, we offer the first exchange free of charge. Both exchanges and returns are quick and easy. We always strive to provide the best solution for every situation. If the size you chose isn't right, you can request an exchange within 20 days of receiving your order. You can see the terms and conditions below in the Shipping, Exchanges, and Returns section.

Buying at Pre-order means purchasing a product before it is available in stock for immediate shipping. In other words, you are securing the ability to buy the model and size you want in advance, before we manufacture it, as well as helping us make a much more sustainable production, without leftover stock. You can check delivery times on each specific Pre-order, all announced in advance on our website, you can consult our calendar so you don’t miss anything.

Your pre-order purchase of barefoot shoes is processed in the same way as an in-stock order with immediate shipping. Payment is made at the time of purchase, just like any online order. Your order is registered and reserved exclusively for you . At this point, we put your order into production. You can check the status of your pre-order in your account or by contacting our team.

For each pre-order product, we indicate an estimated shipping date . This date may be subject to change due to logistical or production factors, but we will keep you informed by email of any updates.

Our exchange, return and warranty policy is the same for a pre-order as for an in-stock order.

Pre-sales allow us to produce more consciously and sustainably , adjusting manufacturing to actual demand. This way we avoid overproduction, reduce waste, and guarantee a more responsible consumption model.

To clean your barefoot shoes , use a damp cloth or soft brush (preferably with natural bristles), mild soap, and warm water. Remove the insoles and clean the shoes and insoles separately in the same way.

After cleaning your barefoot shoes, let them air dry at room temperature. Do not expose them to direct heat sources such as dryers, radiators, or intense sunlight. If you do dry them outdoors, always keep them in the shade.

Store your SHUU barefoot shoes in a cool, dry place. Avoid leaving them in sealed bags for extended periods, as moisture can encourage mold or unpleasant odors.

Proper care of barefoot footwear not only prolongs its lifespan, but also protects your investment and ensures a healthier wearing experience.

You don't need to create an account to shop in our store. However, we recommend creating one to take advantage of the various benefits we offer. For example, you'll be able to easily access your account the next time you visit, view your order history, and receive personalized recommendations and services tailored to your needs. By creating a SHUU account, you can maximize your shopping experience and save time on future purchases.

If you've forgotten your password, don't worry. You can easily reset it by clicking the "Forgot your password?" link. Once you click the link, you'll receive an email with instructions for creating a new password. Follow the instructions to set a secure and easy-to-remember password. Remember to keep your password safe and never share it with anyone.

Shipping to Spain peninsula is €5 and for orders equal to or over €115, shipping is free. 

The shipping cost outside Spain will depend on the area where you need us to send the order and will always be charged to the customer, this cost will be calculated for you in the cart. In some European countries, you can choose home delivery or delivery to a Punto Pack.

Of course!  The first size or model exchange is FREE in Spain. You can always change the size or model of your order if when you receive it it doesn't fit well on your foot. Get in touch with us via e-mail  hola@shuubarefoot.com with the order reference so we can process the requested exchange. You have 20 calendar days from the delivery date of the order to make an exchange.

How are size exchanges made in Spain? We will make a shipment with return, that is, a single shipment with the new product, and the same carrier will deliver the new size or model to you and pick up the product to be returned at the same time. You will receive a delivery email from CTT regarding the requested exchange and a label that you must place on the package of the pair you are returning. 

IMPORTANT: Changes under the mentioned conditions are possible in mainland Spain and Portugal.
We cannot make changes with our shipping to the Canary Islands, Balearic Islands, Europe, or the rest of the worldFor returns in these areas, cases will be evaluated individually. 

The product must be returned in perfect condition in its original box* and well wrapped and protected, so it does not get damaged during the return journey. That is why we recommend wrapping it with some material that protects it well. 

*All returns we receive with the box unwrapped and with the shipping label stuck on top of the box or the box containing tape, being painted or written on... that is, when we receive a box that we cannot reuse due to misuse by the customer during shipping, the cost of the box will be charged at the time of the refund, since we will have to throw that box away.

You can make a return at a maximum period of 20 calendar days from the order delivery date. Get in touch with us via e-mail  hola@shuubarefoot.com with the order reference so we can arrange the pickup for the return. The product must be returned in perfect condition in its original box, and the box must be well wrapped to avoid damage during the return journey. That’s why we recommend wrapping it with some protective material.

Returns of products that have been misused will not be accepted. Returns of personalized orders are not accepted. *All returns we receive with the box unwrapped and with the shipping label stuck on the box or if the box contains tape, is painted or written on... in other words, when we receive a box that we cannot reuse due to misuse by the customer during shipping, the cost of the box will be charged at the time of refund, since we will have to discard that box.

How will I get my refund? Once the returned product is received, it will be checked to ensure the footwear is in perfect condition and a refund will be made to the same card used for the purchase.

Who covers the return shipping costs? Return shipping costs are the responsibility of the customer. 

Returns from Spain and Portugal: We will collect the package through CTT EXPRESS at your home or you can drop it off at a pack point for shipments in mainland Spain and Portugal. This service has a cost of €8, which will be deducted from the total order refund. 

Returns from outside Spain: For returns from the Balearic Islands, Europe, and the rest of the world, there are two options: 

Option 1: We can collect it ourselves but the management cost will be calculated according to the volume of the package to be returned and the customer will be informed before processing.

Option 2: The customer sends us the package to be returned, covering the cost of the shipping company they use.

If your shoe arrived damaged, please email us at hola@shuubarefoot.com with your order reference number, a description of the problem, and photos clearly showing the issue. We will do our best to resolve it as quickly as possible.

We want to take care of your feet and those of your whole family with our barefoot footwear, wherever you are. You can easily buy from anywhere in the world on our website, and we'll send it to you with all our love, wherever you need it.

If you are or know of a barefoot shoe retailer or store that might be interested in carrying our SHUU barefoot shoes, we would love to hear from you. Please contact us at tiendas@shuubarefoot.com

Our customers, our tribe, our points of sale are the driving force behind our existence. We take steps together, because SHUU barefoot is not just footwear, it's a story told by all of us, full of values, health, awareness, and fashion.